Shipping Policy

The Shipping time frame below are provided to us by the delivery couriers we use. Shipping times can change and that is perfectly normal, this usually occurs when there is flood or restrictions that courier companies face or experience.

After placing an order, you will receive a confirmation email right away. You later receive another email after shipment, A link to the detailed tracking information details will be included in the email.

 

Processing time:  

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. Processing of orders takes about 24-48 hours.

Shipping time Frame:   

This is the transit time frame from when the delivery courier proceed to shipping your order to your address.

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Expected Delivery Time:

HG RC TOYS strive to give you the best shopping experience possible , we offer Free Shipping worldwide.

Below are the Expected Delivery Time for parcel to arrive in your country, you can take it as reference.

If you have any questions or concerns, please feel free to Contact US !

RC Models Shipping Time Frame.

The processing time before shipment is usually 24-48 hours. We mostly use delivery couriers such us UPS, USPS, DHL & FEDEX when we ship these models. All the tracking numbers are fully trackable on the their official website or alternatively you could use this ALL-IN-ONE PACKAGE TRACKING   to track your order. Good news for future customers; we are currently in the process of stocking these models in more fulfilment centres located in the USA and Canada to ensure a more faster and seamless delivery. 

Delivery Location

Shipping Time frame

USA

3-7 business days

Canada

3-5 Business days

Europe

3-7 Business days

Australia

3-7 Business days

Rest of the world

5-12 Business days

 

Spare Parts

We are in the process of storing spare parts in fulfilment centres to ensure fast delivery. At the moment, these parts will be shipped from the HG Factory. Please contact sales@hgrctoys.com if you have any enquiries about any spare parts.

 

Delivery Location

Shipping Time frame

Worldwide

5-14 days

 

Batteries (Spare batteries)

Spare batteries SHIPPED ALONE may take a while to deliver this is because they are considered as highly dangerous good by delivery couriers. At HG RC TOYS we always try to choose the best couriers when shipping these models to avoid customs seizing it. Please contact sales@hgrctoys.com if you have any enquiries about batteries.

 

Type of Battery

Delivery Location

Shipping Time frame

Electric RC batteries with chargers

Worldwide

10-15 days

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We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order.

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If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

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If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Thank you!